Support Channels
Mehmet Gümrah
Please mention your device model (iPhone/iPad), your iOS version and a short description of the problem; add a screenshot if you can.
support@mgumrah.commgumrah.comResponse time
Requests are reviewed during business days, usually within the same day.
Privacy
Gezegen needs no account and keeps your progress only on your device; ads are served by Google AdMob. See the privacy page for details.
Privacy →Frequently asked questions
Do I need an account to play?
No. Gezegen has no accounts, sign-up or login; download it and play right away. Your device’s Game Center account is used only for the world ranking, and only if you choose to.
How do planets merge? When does the game end?
When two matching planets touch they merge into the next one up: Asteroid, Moon, Mercury, Mars, Venus, Earth, Neptune, Uranus, Saturn, Jupiter and the Sun. Merge two Suns and a Supernova explodes. If planets stay above the line at the top of the jar for too long, the game ends.
Where is my progress stored? What happens if I delete the app or switch devices?
Your best score, gold, shop items, achievements and settings are stored only on your device; they are not tied to an account or a server. If you delete the app, this data is deleted too and does not move to a new device by itself; it can only be restored from a device backup.
What happens to a game I leave unfinished?
An unfinished game is saved, even if iOS closes the app in the background. From the main menu, tap “Continue” to pick up where you left off, or “New game” to start over.
How do I continue after the game ends? What is the difference between continuing with gold and with an ad?
When the game ends you can continue once per round: the “Continue” button spends gold, while the “Watch ad” button is free (you watch a short ad). Both use the same chance; once one is used the other disappears. After you continue, the planets at the top are cleared and the game goes on.
How do I change the sound, vibration or language?
Tap the gear icon at the bottom of the main menu to open Settings. Use the Sound and Vibration sliders to set the level, or drag a slider all the way to the left to turn it off. Gezegen opens in your device’s language, or in English if your language is not supported. To change it, pick a language from the Language list in Settings; your choice is saved. The game is available in 73 languages.
Why do I see ads? How do they work?
Gezegen is free and supported by ads, which are served by Google AdMob. Rewarded ads are optional: they open only if you tap a button labelled “Watch ad” or marked with a play (▶) icon, and in return give you a chance to continue a game, double a round’s gold (×2) or free gold in the shop; the shop’s free gold has a waiting time and a daily limit. Between rounds, an occasional full-screen ad may appear when you tap “Play again”; no ads are ever shown during play. When you are offline or no ad is ready, the ad buttons are hidden and the game is not affected.
How do I reopen the ad consent form or change my tracking choice?
In the European Economic Area, the United Kingdom and similar regions, Google’s consent form is shown at first launch. To change your choice later, tap Settings › Privacy settings in the game; this button appears only in regions where consent is required. For iOS’s tracking permission, see Settings › Privacy & Security › Tracking on your iPhone or iPad.
How do I join the world leaderboard? Why is my score missing?
The Leaderboard screen shows your best games on this device. The world ranking runs on Apple Game Center: if you are signed in to Game Center on your iPhone or iPad, your best score is submitted to Apple and the “World ranking” button on the Leaderboard screen opens the Game Center ranking. If you are not signed in, that button is hidden; sign in to Game Center in iOS Settings and your pending record is submitted once you do.
I found a bug or have a suggestion. How do I report it?
Write to support@mgumrah.com. Briefly describe your device model (iPhone/iPad), your iOS version and what happened, and add a screenshot if you can. You can also send us translation mistakes and feature ideas at the same address.
Shop and purchases
Does the game have real-money purchases?
Not at the moment. Gezegen is free and offers no real-money purchases. Jars, skies, planet styles and permanent perks in the shop are bought with in-game gold, which you earn by playing, through achievements, the daily reward, or by watching an optional ad.
I bought something in the shop by mistake. Can I get it back?
Purchases in the shop are confirmed with two taps. If you still bought something by mistake, tap the “Sell” button on the Shop screen, then tap the item and tap again to confirm: you sell it back for half its price. Default items and items unlocked by achievements cannot be sold.